Are you looking for a change of pace in the Veterinary field? Want to gain experience in an interesting, fun work environment? SafetyCall International, PLLC (SCI) may have just what you’re looking for! SCI, parent company of Pet Poison Helpline, is looking to add fulltime (40 hours/week) Industry Representatives in our office in Bloomington, MN or remote from home if outside of the Twin Cities area. Please note-this position will begin training in February 2018.
Candidates who live in Minnesota outside of the Twin Cities Metro area or in the following states are eligible for remote from home positions: Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Kansas, Louisiana, Michigan, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, South Dakota, Tennessee, Texas, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-3 week period and meet the IT requirements described below. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.
About Us SafetyCall International, the parent company of Pet Poison Helpline, specializes in industry adverse event management (poison control) related to humans and animals, pharmacovigilance and consulting services. SCI offers competitive pay, generous PTO and benefits for all full time employees, a fun work environment with many perks, growth opportunities and experience in a fascinating field. We encourage all applicants to view our company overview video at www.safetycall.com.
These positions are in a call center/office environment or remote from home if applicable. Given the nature of the positions, many pet owners and veterinary staff are calling under emergency or perceived emergency circumstances and are therefore in distress. Staff must be able to manage cases under pressure and be comfortable talking to people in various emotional states.
Position Description The Industry Representative position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by animal health clients of SafetyCall. Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests. Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals. Industry Representatives also handle minor human exposures to animal health products.
This position is in a call center environment or remote from home if applicable. Given the nature of the position, many pet owners are calling under emergency circumstances and are therefore in distress. Industry Representatives must be able to manage cases under pressure and be comfortable talking to people in various emotional states. During the slower season, November-March, this position will be trained to manage other types of calls and/or additional administrative or phone related tasks.
Full-time, 40 hours per week. Normal hours are M-F, varying 8 ½ hour shifts between 8AM-5PM CST. April-October, very limited vacation use is permitted due to the work load.
Required Experience, Skills, Knowledge and Abilities
Active MN CVT Certification or ability to obtain one
1+years of work experience in a veterinary clinic/hospital is preferred
Ability to work varying shift times and varying days, including weekends as specified above.
Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
Excellent verbal and written communication that is clear, concise, professional and empathetic
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Strong attention to detail and the ability to multitask
Customer service focused attitude and behavior
Remote Agent Requirements Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 10mb download speed and a PC computer (no Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.
To Apply Interested candidates should submit their resume and cover letter or introductory email to firstname.lastname@example.org. Introductions should include salary requirements and why you are a good fit for the remote position (if applicable). Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.