Pittsburgh Veterinary Specialty & Emergency Center (PVSEC North), a BluePearl Veterinary Partners hospital in Pittsburgh, PA is seeking an exceptional, high level Veterinary Practice Manager.
Take the next step in your career and join the BluePearl Vet Partners Family as a Practice Manager for our state of the art Veterinary Hospital which employs 300+ associates and has a projected annual revenue of $50MM.
• Are you a passionate leader who is ready to make a difference? • Do you have excellent time management, follow through and organizational skills? • Do you love building successful teams who provide premier customer service and patient care?
The Practice Manager for this facility will be a highly visible and accessible first-line leader of the hospital charged with managing day-to-day operating activities. The incumbent supervises associates including functional supervisors, implements financial plans, owns communications with associates involving matters impacting them, and makes recommendations regarding the operating needs of the hospital.
Responsibilities As a Practice Manager:
Partners with the Hospital Administrator and Medical Director to create and maintain a high performance, Clinician-driven culture within the hospital.
Serves as a champion of the unified mission and vision of BluePearl in all daily interactions, ensuring the hospital’s commitment to remarkable patient care and outstanding client service.
Is present and accessible within the hospital(s) to ensure awareness of hospital climate.
Consistently assess the engagement level of associates; takes a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention.
Addresses and drives timely resolution of concerns. Communicates with hospital administration, technician, and client services teams regarding status of resolutions.
Actively participates in and contributes to hospital leadership meetings.
Associate Planning and Development
Partners with Talent Acquisition to recruit, interview and hire new associates.
Partners with Learning & Training to ensure associates have role-appropriate training completed.
Ensures work schedules for all hospital associates are established and in alignment with operating plans.
Manages daily flows and delegation of hospital administration tasks.
Ensures communication and feedback channels with associates are open, schedules and facilitates regular communication opportunities, and is responsive to associate concerns.
Provides performance feedback to associates including day-to-day recognition, conducts associate performance reviews, and ensures appropriate coaching/mentoring is arranged as needed.
Maintains confidentiality of associate records.
Understands and ensures compliance with OSHA, DEA and FDA, and applicable state and local agencies.
Monitor hospital for potential violations and/or hazardous situations. Take corrective actions as needed.
Documents and reports accidents.
Partners with assigned P&O Business Partner to understand and ensure compliance with all applicable federal and local labor law proactively upon assumption of the position and on an ongoing basis as associate relations matters arise.
Utilizes basic understanding of financial management to implement financial plans provided by direct supervisor.
Manage to operational budget for payroll and partner with Support team to ensure timely and accurate payroll. Responsible for personally entering any corrections or adjustments.
Enforces client credit policies.
Responsible for adherence to daily and monthly banking procedures and petty cash account maintenance.
Participates in Vet Relations plans developed by Vet Relations Representative.
Personally addresses escalated client inquiries.
Ensures maintenance of inventory including controlled substance ordering, tracking, security and destruction.
Communicates protocols for daily facility maintenance to appropriate associates. Relays information regarding need for repairs and/or maintenance of equipment, building, and grounds and communicates with associate regarding status.
Other related duties as assigned.
BluePearl Veterinary Partners grew from the dreams of numerous veterinarians who believed pets should have access to high quality, groundbreaking healthcare.
As a member of Mars Petcare, by joining the BluePearl team you will have unlimited growth potential and endless opportunities. We offer health benefit package options, competitive compensation, flexible work schedules, and a positive, friendly work culture.
Pittsburgh Veterinary Specialty & Emergency Center North (PVSEC North), a BluePearl Veterinary Partners hospital in Pittsburgh, PA, is located in the North Hills of Pittsburgh and is the most comprehensive multi-specialty and referral hospital in Western Pennsylvania.
The 35,000-square-foot facility opened in 2008 and offers a number of advanced treatment and diagnostic services, including Western Pennsylvania’s only high-field 1.5T MRI, an on-site 8-slice CT, a linear accelerator, 4 ultrasound machines, video endoscopy, digital radiography, C-arm fluoroscopy, ECG telemetry, dedicated suites for endoscopy, ultrasound & oncology. Services such as a blood bank, comprehensive in-house laboratory and pharmacy, rehabilitation and on-site social workers support our hospital teams, clients and patients.
PVSEC North offers a variety of services, including round-the-clock emergency medicine and specialists in anesthesiology, cardiology, critical care, dentistry, dermatology, internal medicine, medical oncology, neurology, ophthalmology, radiation oncology, radiology, rehabilitation services and surgery.
It’s a team-oriented, fast-paced environment with growth and advancement opportunities, which not only promotes outstanding patient care but also learning and growing with training programs through BluePearl University and BluePearl Science. PVSEC also partners with Penn Foster for associates to continue their Veterinary Technician education and licensing.
Working together with Mars Petcare, BluePearl Veterinary Partners in Pittsburgh has access to a rich supply of resources to further our mission: Enriching lives through remarkable care for pets. We are dedicated to transforming the delivery of veterinary care through specialty and emergency medicine. We are able to attract the finest clinicians by offering:
Exclusive focus on specialty and emergency medicine; no primary care
Competitive salaries, comprehensive benefits and an exceptional track record of clinician loyalty
Flexible schedules that allow focus on both professional development and quality of life
Individual clinician mentorship and support for training programs through BluePearl University and BluePearl Science
Strong focus on a positive hospital environment
Leadership and other advancement opportunities
Pittsburgh, tucked away in the Allegheny Mountains of southwestern Pennsylvania, is a mid-sized metropolis that has been ranked one of the most livable cities in the U.S. It is a small city of ethnic neighborhoods, scenic hills, trees, rivers and farmland, yet offers world-class fine arts, museums, and educational institutions. It also boasts three professional sports teams, a zoo, aquarium, and the National Aviary, excellent schools and health care, and a wide variety of outdoor and family activities.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
4+ years of experience in a veterinary hospital management role with a minimum of 2 years involving the supervision of others.
Bachelor’s Degree in Business or related discipline or equivalent experience is required.
Certified Veterinary Practice Manager (CVPM) preferred
Must possess excellent interpersonal, verbal and written communication skills.
Demonstrated capability to organize work efficiently, set priorities and establish plans or timetables for achieving goals.
Demonstrated effectiveness as a leader capable of influencing and motivating others to success toward a common goal.
Strong conflict resolution skills.
Previous experience using UltiPro, Oralce software desirable.
About Blue Pearl Veterinary Partners
BluePearl Veterinary Partners grew from the dreams of numerous veterinarians who believed pets should have access to high quality, cutting edge healthcare. Today our company has over 60 specialty and emergency hospitals throughout the country and continues to expand.BluePearl is committed to providing the communities we serve with comprehensive, compassionate veterinary care. All of our associates are dedicated to accomplishing our mission: Enriching lives through remarkable care for pets.