BluePearl Veterinary Partners in Illinois is seeking a qualified, dedicated, and motivating Veterinary Customer Service Supervisor to provide direction and scheduling for a team of client service coordinators at our Northfield and Skokie hospitals. Medical or veterinary experience is preferred. Flexible schedule necessary, some weekend availability required.
Are you a leader in customer service?
Do you remain "cool as a cucumber" during conflict or emergency situations and act quickly to provide solutions?
Do your peers turn to you often for advice, guidance, comfort, or support?
Are you looking for an opportunity to take the next step in your career as a dedicated leader for our Customer Service team?
If you answered "yes" to these questions, then we want to hear from you.
As a Veterinary Customer Service Supervisor:
You direct the activities of the Customer Service Team to provide exceptional customer service to our clients and patients.
You provide clear and concise communication of all of our veterinary services that we provide at BluePearl.
You follow up with clients to ensure that they receive the highest level of personal care and communication from our qualified associates and doctors.
You monitor all processes handled by the Customer Service Team and promote positive associate interaction with clients as well as co-workers.
You will address any client concerns, questions, or requests to ensure our clients receive a personalized care experience.
You help hire and train all Customer Service associates.
You will coach our dedicated Customer Service Associates to be continuously aware and proactive at anticipating and addressing our clients needs and wants especially during escalated, stressful situations.
You ensure excellent customer service is at the heart of the business and operational aspects of our hospital.
Qualifications for Veterinary Customer Service Supervisor position: • Must be a High school graduate. Associate degree or equivalent in a related field preferred. • Minimum three years’ experience in a specialty veterinary practice preferred with a proven track record of successful management experience, including fiscal responsibility, staff scheduling, staff recruiting and conflict resolution.
BluePearl is the next step in your career.
BluePearl Veterinary Partners grew from the dreams of numerous veterinarians who believed pets should have access to high quality, groundbreaking healthcare.
We are seeking hospital support with the same philosophy who are looking to grow their career in an exciting environment with a family atmosphere.
Additional Salary Information: This position may be eligible for a relocation reimbursement
About BluePearl Veterinary Partners
No two days are the same when you work at a BluePearl specialty and emergency pet hospital.Your experiences will be challenging – and inspiring – as you help pets in crisis. You’ll work on the leading edge of veterinary medicine, see the latest research in action, and elevate your skills in ways you never could at a traditional practice.As part of our skilled and compassionate team, you will support BluePearl veterinarians with all phases of patient examination and inpatient and outpatient care. This includes emergency cases, as well as specialty treatments and procedures for both in-patient and out-patient clients.Success is a shared endeavor at BluePearl. It’s our job to ensure that you receive continuing education and growth opportunities that will enhance your knowledge and enrich your career. When you join us, you will:Work in modern facilities with advanced technologies.Receive a yearly continuing education allowance.Learn from with the best veterinary teams in the nation.Be eligible for 90%-paid scholarships from Penn Foster, an AVMA-CVTEA accredited online school.Get free access to VetFolio and AtDove for online veterinary topics and RACE-approved continuing education.Use B...luePearl University, our in-house learning and professional development portal.Receive Veterinary Technician Specialist (VTS) mentorship and career support.Get free access to online CE from inudstry resources such as VetFolio and AtDoveDepending on your location, you will also have the chance to cross-train in specialty areas which may or may not include:Avian & Exotics MedicineBehavioral MedicineBlood BankCardiologyCritical CareDentistry & Oral SurgeryDermatologyDiagnostic ImagingEmergency MedicineHemodialysisIntegrative & AcupunctureInternal MedicineNeurologyOncologyOphthalmologyRadioiodine 1-131RehabilitationSurgery