Patient and Client Care

• Performs routine medical examinations, selects appropriate and cost-effective diagnostic procedures, and establishes appropriate therapeutic protocols.
• Performs routine and specialized surgeries. Asks for advice or assistance when necessary.
• Recommends and uses medically appropriate and cost-effective laboratory testing to assist in establishing diagnosis. Possesses knowledge to interpret these tests properly.
• Establishes thorough and accurate treatment plans.
• Treats animals humanely, and shows compassion and concern for patient well-being.

Client Relations

• Actively listens to clients. Communicates clearly so clients understand treatment recommendations. Expresses empathy and compassion.
• Keeps clients satisfied. Communicates in such a way as to show clients that they have received a good value for the cost of services rendered.
• Demonstrates concern for the welfare of patients by following up with the clients.

Medical Records

• Maintains accurate records. Uses SOAP templates for treatment plans and recommendations.
• Completes case records in a timely fashion.

Leadership and Management

• Follows the established rules and policies that govern the normal operation of the hospital.
• Communicates the practice’s objectives to the team. Motivates staff and helps build and maintain morale. Maintains core values and standards.
• Demonstrates “take-charge” capabilities. Takes an active role in hospital staff meetings.
• Promotes a cooperative working environment. Understands the value of teamwork, and enthusiastically and willingly performs as necessary to help the hospital function as a unit.

Personal Conduct

• Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.
• Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
• Demonstrates initiative in everyday duties by seeking other work during down time, assisting other employees, and filling in for other employees as needed.
• Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.
• Organizes work area and exercises time-management skills to maximize personal efficiency.
• Prioritizes tasks and handles multiple tasks in a calm, organized manner.